top of page
LOGO.png

CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy ("Policy") applies to all professional services provided by Lexup India (operated by Lexup Corporate Consultancy) through its website, online platforms, or other modes of engagement.

By availing services from Lexup India, the client acknowledges that they have read, understood and agreed to the terms mentioned in this Policy.

Advance Payment

Professional fees shall be payable in advance before commencement of services, unless otherwise agreed in writing by Lexup India.

Lexup India may initiate work, consultation, documentation, filing preparation, or any professional activity only after receipt of applicable professional fees and required information/documents from the client.

Cancellation Request

Clients may request cancellation of services by submitting a written request through:

Email: lexupcorporateconsultancy@gmail.com

All cancellation requests shall be reviewed based on the stage of work, expenses incurred, professional efforts already undertaken, and other relevant factors.

Submission of a cancellation request does not automatically guarantee a refund.

Refund Eligibility

Where a refund is approved, the refundable amount shall be calculated after deduction of:

  • Government fees, statutory charges, filing fees, and other mandatory payments already paid or payable;

  • Third-party expenses including DSC charges, certification charges, courier charges, software charges, and other external expenses;

  • Professional charges for work already performed by Lexup India.

Charges for Work Already Commenced

Once professional work has commenced, Lexup India shall be entitled to retain reasonable professional charges for services already provided, including but not limited to:

  • Consultation and advisory services;

  • Research and analysis;

  • Preparation, drafting and review of applications, forms and documents;

  • Verification and review of client-provided information;

  • Filing-related preparation and activities;

  • Communication and coordination with clients or authorities;

  • Follow-up and compliance-related assistance.

Any remaining balance amount, if applicable, shall be processed as per this Policy.

No Refund in Certain Situations

Refunds shall generally not be available in the following cases:

  • Where the service has been substantially completed;

  • Where documents, applications, forms or filings have already been prepared or submitted;

  • Where government fees, statutory charges or third-party payments have already been incurred;

  • Where delay, rejection or non-completion occurs due to incorrect, incomplete or delayed information/documents provided by the client;

  • Where the client fails to cooperate or becomes unresponsive after commencement of work;

  • Where the client has received consultation, advice, drafts, documents, reports or other professional deliverables.

Government Approval and Authority Decisions

Lexup India provides professional consultancy and assistance services and does not guarantee approval, acceptance, registration, processing time, or favourable decisions by any government authority or statutory body.

Any rejection, objection, delay, resubmission requirement, query, or change in requirements by government authorities shall not automatically entitle the client to claim a refund.

Lexup India shall not be responsible for delays or decisions beyond its reasonable control.

Client Responsibility

  • The client shall be responsible for providing accurate, complete and timely information and documents required for providing services.

  • Any delay caused due to non-submission of documents, incorrect information, delayed approvals, lack of cooperation, or failure to comply with requirements shall not make Lexup India liable for refund, penalty, compensation, or loss.

Duplicate Payments

In case of duplicate payments made accidentally by the client, the excess amount shall be refunded after verification and adjustment of any outstanding dues, charges, or liabilities.

Taxes and Deductions

Any approved refund shall be processed after deduction of applicable taxes, transaction charges, or other applicable deductions, if any.

Refund Processing Timeline

Approved refunds shall generally be processed within 15 to 30 working days from the date of approval.

Refunds shall be made through the original payment method or any other mutually agreed mode.

Cancellation by Lexup India

Lexup India reserves the right to refuse, suspend, or discontinue services where:

  • False, misleading, or incomplete information is provided by the client;

  • The engagement involves unlawful, unethical, or prohibited activities;

  • The client fails to provide required cooperation;

  • Continuing the engagement may violate professional obligations, applicable laws, or regulatory requirements.

In such cases, Lexup India may process a refund, if applicable, after deducting expenses incurred and professional charges for services already provided.

Limitation of Liability

​Lexup India shall not be liable for any indirect loss, business loss, opportunity loss, delay, penalty, interest, or consequences arising due to government processing time, authority decisions, client delays, incorrect information, or circumstances beyond its reasonable control.

Modification of Policy

Lexup India reserves the right to modify, update, or revise this Cancellation and Refund Policy at any time.

Any revised version shall become effective upon publication on the website or other official communication channels.

Governing Law and Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Policy shall be subject to the jurisdiction of courts at Kanpur, Uttar Pradesh.

Contact Us

Lexup Corporate Consultancy
8/141 Arya Nagar, Kanpur, Uttar Pradesh
Email: lexupcorporateconsultancy@gmail.com
Phone: 6393472006

bottom of page